Medical Support Assistant

U.S. Department of Veterans Affairs; Norristown (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

The Medical Support Assistant (MSA) role at the Community Based Outpatient Clinic in Norristown, PA, supports physicians, nurses, and ancillary staff by handling essential clerical tasks and patient flow coordination.

MSAs serve as a key part of the patient care team, performing front-desk duties, appointment scheduling, data verification, and inter-staff communication to ensure efficient clinic operations.

Qualifications

• Clerical experience in a healthcare environment preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and phone etiquette.

Responsibilities

• Answer phones, greet patients, and route messages to appropriate staff.
• Schedule and coordinate patient appointments and consults per scheduling guidelines.
• Verify demographics and insurance information at check-in; monitor and update patient data.

Job description

This position is in Health Administration Service (HAS) at the Community Based Outpatient Clinic in Norristown, PA. The Medical Support Assistant (MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

Duties

Medical Support Assistants (MSA) are considered chief sources of patient care and patient flow information. The MSA is a key member of the patient care team providing crucial administrative advice and guidance. The MSA performs clerical work in support of the care and treatment given to patients. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, cancelling-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAsand/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Additional duties may include, but are not limited to: