Advanced Medical Support Assistant: Care Coord & Scheduling

US-Department-of-Veterans-Affair; Beckley (WV); On-site; USD 42,000 - 62,000; Full time

Job summary

The Advanced Medical Support Assistant (MSA) at the VA outpatient clinic provides essential administrative support to physicians, nurses, and clinicians. The role includes scheduling and coordinating diagnostics and consults, maintaining patient data, and ensuring smooth clinic operations within a busy VA facility.

GS-6 level requires prior scheduling experience, strong communication, and the ability to work across interdisciplinary teams while maintaining compliance with VA policies and patient

Qualifications

• Experience scheduling, canceling, re-scheduling patient appointments and/or consults.
• Entering no-show information and monitoring electronic wait lists.
• Preparing for clinic visits and monitoring inpatient/outpatient appointments.
• Ensuring encounter forms are completed to obtain workload credit.
• Verifying and updating demographics and insurance information.
• Processing transfers to VA facilities or private hospitals; handling pre-authorization requirements.

Responsibilities

• Coordinate scheduling for diagnostic testing and consultative appointments.
• Assist physicians, PAs, nurses, and other staff with administrative workflows.
• Maintain accurate patient demographics and insurance data across systems.
• Monitor the electronic wait list and manage workload credit forms.
• Prepare for clinic visits and manage transfers when needed.

Skills

Scheduling coordination

Medical terminology

Interdisciplinary collaboration

Education

High school diploma / GED

Job description

The Advanced Medical Support Assistant (MSA) at the VA outpatient clinic provides essential administrative support to physicians, nurses, and clinicians. The role includes scheduling and coordinating diagnostics and consults, maintaining patient data, and ensuring smooth clinic operations within a busy VA facility.

GS-6 level requires prior scheduling experience, strong communication, and the ability to work across interdisciplinary teams while maintaining compliance with VA policies and patient