Medical Support Assistant

Talentify; Coatesville (Chester County); On-site; USD 38,000 - 47,000; Full time

Job summary

The Coatesville VA Medical Center seeks a Medical Support Assistant (MSA) to support physicians, nurses, and care teams by handling common clerical tasks and patient information.

Responsibilities include answering phones, greeting patients, scheduling appointments, verifying demographics and insurance, and coordinating transfers and referrals according to VHA guidelines. Strong communication and accuracy are essential to ensure smooth patient flow and timely care.

Responsibilities

• Answer phones and greet patients while maintaining professional conduct.
• Relay messages to appropriate staff and coordinate patient communication.
• Schedule appointments and verify provider orders following scheduling guidelines.
• Enter no-show information and monitor appointment requests from multiple sources.
• Participate in huddles to determine daily clinic needs and priorities.
• Verify and update patient demographics and insurance information at check-in.
• Coordinate transfers to other VA facilities or private hospitals when needed.

Job description

This position is in Health Administration Service (HAS) at the Coatesville VA Medical Center. The Medical Support Assistant (MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

Duties

Medical Support Assistants (MSAs) are considered chief sources of patient care and patient flow information. The MSA is a key member of the patient care team providing crucial administrative advice and guidance. The MSA performs clerical work in support of the care and treatment given to patients. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, cancelling-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAsand/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Additional duties may include, but are not limited to: