Medical Support & Scheduling Specialist

U.S. Department of Veterans Affairs; Brownsburg (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Federal benefits (health/vision/dental

Parental leave

Job summary

U.S. Department of Veterans Affairs Brownsburg CBOC is seeking a Medical Support Assistant to provide essential administrative support that enables physicians, nurses, and care teams to deliver direct patient care.

The role emphasizes patient scheduling, information entry, and confidentiality within a busy clinical setting. The ideal candidate will demonstrate knowledge of medical terminology, strong customer service skills, and the ability to use electronic health records and scheduling

Qualifications

• Advanced knowledge of medical terminology sufficient to communicate clinical staff instructions to patients.
• Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical information.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently performing patient support duties.
• Ability to communicate effectively with internal and external customers.

Responsibilities

• Perform clerical work to support care and treatment given to patients.
• Schedule appointments and coordinate with clinicians to avoid unnecessary visits.
• Maintain patient confidentiality in accordance with HIPAA requirements.
• Manage call center and front desk duties, routing inquiries appropriately.
• Utilize office automation tools to organize and maintain records and schedules.
• Assist veterans with travel reimbursements and related forms.

Skills

Medical terminology

Customer service

EHR / PC systems

Appointment scheduling

Independent work

Professional communication

Education

High school diploma or GED

Tools

Vista applications

Office computer software

Job description

U.S. Department of Veterans Affairs Brownsburg CBOC is seeking a Medical Support Assistant to provide essential administrative support that enables physicians, nurses, and care teams to deliver direct patient care.

The role emphasizes patient scheduling, information entry, and confidentiality within a busy clinical setting. The ideal candidate will demonstrate knowledge of medical terminology, strong customer service skills, and the ability to use electronic health records and scheduling