Frontline Medical Support Assistant - Scheduling & Patient Care

U.S. Department of Veterans Affairs; Indianapolis (IN); On-site; USD 34,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to support physicians, PAs, nurses, and clinic staff at the VA Medical Center’s Business Office.

The MSA performs clerical and administrative duties and may work in the Call Center, Urgent Care, or an interdisciplinary care team on occasion. Responsibilities include scheduling appointments, managing documentation in electronic health records, handling patient inquiries, and ensuring privacy and accuracy in patient

Qualifications

• Knowledge of medical terminology and clinical workflow.
• Ability to handle patient information per privacy rules.
• Proficiency with scheduling and clerical tasks in a clinical setting.

Responsibilities

• Provide clerical and administrative support to clinicians and staff.
• Schedule patient appointments and manage referrals and tests.
• Enter and retrieve patient information in electronic systems.
• Respond to inquiries with professional, respectful communication.

Skills

Medical terminology

Customer service

Privacy and PII handling

Appointment scheduling

Independence and prioritization

Education

High school diploma/GED

Two years of higher education

Tools

Electronic Health Records (EHR) systems

Office automation software

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to support physicians, PAs, nurses, and clinic staff at the VA Medical Center’s Business Office.

The MSA performs clerical and administrative duties and may work in the Call Center, Urgent Care, or an interdisciplinary care team on occasion. Responsibilities include scheduling appointments, managing documentation in electronic health records, handling patient inquiries, and ensuring privacy and accuracy in patient