Medical Support & Appointment Scheduling Specialist

U.S. Department of Veterans Affairs; Des Moines (IA); On-site; USD 42,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant at the VA Central Iowa Health Care System in Des Moines, IA.

The role involves intake, indexing of health and administrative information, and interfacing with PC and Vista applications across clinic, call center, and inpatient/outpatient settings. The selected candidate will perform scheduling, data entry, and coordination tasks, ensuring accurate records and smooth clinic operations while maintaining patient privacy and

Qualifications

• Knowledge of basic medical terminology to assist in patient care.
• Ability to record messages and physician requests for follow-up.
• Ability to communicate with diverse individuals professionally.
• Ability to operate office software and scheduling systems to support patient care.

Responsibilities

• Schedule appointments and verify provider orders according to scheduling guidelines.
• Enter and update patient demographics and insurance information.
• Process transfers to VA facilities or private hospitals.
• Maintain confidentiality of patient information.

Skills

Medical terminology

Customer service

Computer skills

Appointment scheduling

Independent work

Professional communication

Education

High school diploma or GED

Tools

Office software

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant at the VA Central Iowa Health Care System in Des Moines, IA.

The role involves intake, indexing of health and administrative information, and interfacing with PC and Vista applications across clinic, call center, and inpatient/outpatient settings. The selected candidate will perform scheduling, data entry, and coordination tasks, ensuring accurate records and smooth clinic operations while maintaining patient privacy and