Community Care Scheduling Specialist

U.S. Department of Veterans Affairs; Saint Cloud (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

The U.S. Department of Veterans Affairs, St. Cloud VA Medical Center, seeks a Medical Support Assistant to provide clerical and administrative support across Community Care referral processes.

The role involves scheduling, coordinating, and communicating care details to patients and staff, ensuring proper data handling in electronic systems and working with the nursing team as needed. Responsibilities include interpreting orders, managing multiple scheduling tasks, and providing follow-up on

Qualifications

• Citizen of the United States and eligible for VA employment.
• High school diploma or GED required; transcripts may be requested.
• Proficiency in English (spoken and written).
• Ability to operate office automation and scheduling systems.
• Knowledge of medical terminology helpful for patient care.

Responsibilities

• Schedule and coordinate patient appointments across community care processes.
• Interpret and verify provider orders in Community Care guidelines.
• Communicate appointment details to patients, families, and staff.
• Maintain data accuracy in databases and health records systems.
• Collaborate with nursing teams and ordering providers as needed.
• Provide follow-up calls for missed or rescheduled appointments.
• Support multiple vendors or agencies to ensure timely access to care.

Skills

Customer service

Communication skills

Office automation

Medical terminology

Scheduling software

Education

High school diploma or GED

Tools

Scheduling software

Electronic faxing programs

Insurance collection system

Scanning software

Job description

The U.S. Department of Veterans Affairs, St. Cloud VA Medical Center, seeks a Medical Support Assistant to provide clerical and administrative support across Community Care referral processes.

The role involves scheduling, coordinating, and communicating care details to patients and staff, ensuring proper data handling in electronic systems and working with the nursing team as needed. Responsibilities include interpreting orders, managing multiple scheduling tasks, and providing follow-up on