Medical Scheduling & Front Desk Specialist

Prometheus Federal Services; Ukiah (CA); On-site; USD 27,000 - 38,000; Full time

Job summary

Prometheus Federal Services is seeking a Medical Support Assistant to work on-site at the Ukiah VA Outpatient Clinic, handling appointment scheduling at the front desk and coordinating with the Lead Scheduler to ensure timely communications. The role requires strong organizational skills, English fluency, and the ability to manage multiple phone and computer tasks daily.

Required qualifications include a high school diploma or GED, 6 months of clerical experience, and proficiency with Microsoft

Qualifications

• High School Diploma or GED
• 6 months general clerical experience
• 6 months experience with scheduling software
• Fluent in English (speaking, reading, writing)
• Type 45–60 wpm with minimal errors
• Heavy phone and computer usage
• Familiarity with medical/hospital terminology
• Proficiency in MS Excel, Outlook and Word; understanding medical computer systems

Responsibilities

• Schedule appointments per VA directives and coordinate with the scheduling team
• Answer phone calls for scheduling requests on a regular weekday schedule
• Support lead scheduler to ensure timely patient communications
• Ensure schedulers/receptionists present a professional VA image
• Contribute to quality improvement to meet performance measures
• Provide quality customer service to patients, families, VA staff, and providers
• Adhere to safety policies and regulatory requirements
• Perform other duties as assigned

Skills

Clerical work

Scheduling coordination

English fluency

Typing 45–60 wpm

Phone proficiency

Medical terminology familiarity

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Prometheus Federal Services is seeking a Medical Support Assistant to work on-site at the Ukiah VA Outpatient Clinic, handling appointment scheduling at the front desk and coordinating with the Lead Scheduler to ensure timely communications. The role requires strong organizational skills, English fluency, and the ability to manage multiple phone and computer tasks daily.

Required qualifications include a high school diploma or GED, 6 months of clerical experience, and proficiency with Microsoft