Medical Support Assistant (Advanced) - Care Coordination

US-Department-of-Veterans-Affair; Allentown (Lehigh County); On-site; USD 45,000 - 60,000; Full time

Job summary

The U.S. Department of Veterans Affairs is accepting applications for Medical Support Assistant (Advanced) across VISN areas. This GS-06 role involves answering phones, greeting patients, scheduling appointments, and coordinating with clinical staff to ensure smooth patient flow within multiple clinics.

Eligibility includes US citizenship and English proficiency. Assignments may require working across inpatient and outpatient settings, with emphasis on accuracy, confidentiality, and adherence to

Qualifications

• High school diploma, GED, or state/province proficiency certificate.
• U.S. citizenship required; English proficiency.
• Experience: none required.

Responsibilities

• Answer phones and greet patients; relay messages to staff.
• Schedule appointments and manage clinic calendars.
• Enter/verify provider orders and update patient demographics.
• Coordinate with care team and manage tasks across multiple clinics.

Skills

Scheduling

Healthcare terminology

Interdisciplinary collaboration

Prioritization

Communication (oral/written)

Education

High school diploma/GED

Job description

The U.S. Department of Veterans Affairs is accepting applications for Medical Support Assistant (Advanced) across VISN areas. This GS-06 role involves answering phones, greeting patients, scheduling appointments, and coordinating with clinical staff to ensure smooth patient flow within multiple clinics.

Eligibility includes US citizenship and English proficiency. Assignments may require working across inpatient and outpatient settings, with emphasis on accuracy, confidentiality, and adherence to