Clinical Access & Care Coordination Specialist

Veterans Health Administration; Washington (District of Columbia); On-site; USD 52,000 - 66,000; Full time

Job summary

The Veterans Health Administration seeks an Advanced Medical Support Assistant (GS-6) to provide specialized administrative patient support within an interdisciplinary care delivery model. You will handle scheduling across clinics, specialties, and community resources, ensuring timely access to care and accurate patient data.

The role requires collaboration with clinicians and staff, plus the ability to set priorities, manage workloads, and follow VA policies and procedures while delivering

Qualifications

• Ability to collaborate with a wide range of medical clinicians across multiple disciplines to accomplish team goals.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.

Responsibilities

• Scheduling, canceling, and re-scheduling patient appointments and/or consults.
• Entering no-show information and monitoring the electronic wait list.
• Preparing for clinic visits and transferring patients between VA facilities or private hospitals.

Skills

Collaboration

Communication

Prioritization

Organization

Job description

The Veterans Health Administration seeks an Advanced Medical Support Assistant (GS-6) to provide specialized administrative patient support within an interdisciplinary care delivery model. You will handle scheduling across clinics, specialties, and community resources, ensuring timely access to care and accurate patient data.

The role requires collaboration with clinicians and staff, plus the ability to set priorities, manage workloads, and follow VA policies and procedures while delivering