Advanced Medical Support & Care Coordination Specialist

Veterans Health Administration; Sevierville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Veterans Health Administration seeks an Advanced Level Medical Support Assistant to support a clinical team by managing patient appointments, intake and indexing of information, and coordinating care across facilities. The role emphasizes adherence to procedures and documentation to ensure efficient access to care.

The position requires no prior experience, a high school diploma or equivalent, and USA citizenship.

Qualifications

• Must demonstrate detailed work experience with job duties, titles, dates, and hours per week.
• Experience in coordinating appointments and patient flow is essential.
• Ability to communicate with diverse medical staff and patients.

Responsibilities

• Schedule patient appointments and monitor requests from multiple sources.
• Enter patient demographics, insurance data, and no-show information.
• Coordinate transfers to other facilities and manage appointment types by eligibility.
• Participate in team huddles to determine daily clinic needs and patient load.
• Prepare reports and present data to leadership as needed.

Skills

Interdisciplinary care

Patient scheduling

Communication

Education

High school diploma

GED equivalency

Proficiency certificate

Job description

Veterans Health Administration seeks an Advanced Level Medical Support Assistant to support a clinical team by managing patient appointments, intake and indexing of information, and coordinating care across facilities. The role emphasizes adherence to procedures and documentation to ensure efficient access to care.

The position requires no prior experience, a high school diploma or equivalent, and USA citizenship.