Senior Medical Support & Care Coordination Specialist

US-Department-of-Veterans-Affair; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (MSA) to support care in the community across multiple clinics and care settings.

The role emphasizes collaboration with an interdisciplinary care team, training in advanced patient systems, and handling scheduling, referrals, and follow-up to ensure timely access to care in a busy clinical environment. Applicants may be referred while meeting qualification standards and must meet VA requirements.

Qualifications

• Ability to collaborate with a wide range of medical clinicians across multiple disciplines to accomplish team goals.
• Ability to independently set priorities and organize work to meet deadlines and regulatory requirements.
• Excellent communication skills across electronic, phone, in-person, and written formats.

Responsibilities

• Provide administrative patient support within an interdisciplinary coordinated care delivery model.
• Coordinate scheduling, clinic availability, and follow-up care across multiple clinics and care in the community resources.
• Assist with communications during inpatient to outpatient transitions and notify patients of normal lab results.

Job description

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (MSA) to support care in the community across multiple clinics and care settings.

The role emphasizes collaboration with an interdisciplinary care team, training in advanced patient systems, and handling scheduling, referrals, and follow-up to ensure timely access to care in a busy clinical environment. Applicants may be referred while meeting qualification standards and must meet VA requirements.