Advanced Medical Support Specialist — Primary Care

US-Department-of-Veterans-Affair; Rapid City (SD); On-site; USD 42,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) to deliver specialized administrative patient support in a coordinated care model.

The role spans multiple clinics, procedures, and community resources, with a focus on access to care and efficient patient flow. Candidates should demonstrate KSAs in MSA responsibilities, clinical terminology, and effective communication.

Qualifications

• Knowledge of MSA responsibilities in clinical settings.
• Ability to operate computerized systems to enter, modify, and retrieve patient data.
• Strong customer service skills with the ability to refer issues to the right staff.
• Ability to schedule medical appointments in a clinical setting.

Responsibilities

• Provide specialized administrative patient support across clinics and care settings.
• Communicate effectively with internal and external customers by phone, in person, or electronically.
• Enter and manage sensitive patient information in EHR and scheduling systems.
• Coordinate access to care and assist in coordinating interdisciplinary care delivery.

Skills

Medical terminology

Customer service

EHR systems

Appointment scheduling

Communication skills

Education

High school diploma or equivalent

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) to deliver specialized administrative patient support in a coordinated care model.

The role spans multiple clinics, procedures, and community resources, with a focus on access to care and efficient patient flow. Candidates should demonstrate KSAs in MSA responsibilities, clinical terminology, and effective communication.