Clinic Operations Lead - Medical Support

U.S. Department of Veterans Affairs; Iowa City (IA); On-site; USD 55,000 - 72,000; Full time

Job summary

The Lead Medical Support Assistant role is with the U.S. Department of Veterans Affairs at the Iowa City VA Medical Center within Specialty Medicine.

The incumbent plans, organizes, and executes a broad range of administrative tasks in outpatient settings, supporting one or more clinics and serving as an integral member of the clinic team. The position involves coordinating workload, staff scheduling, and policy guidance, while ensuring smooth daily operations and effective patient interactions

Qualifications

• Citizenship: Be a citizen of the United States (U.S.)
• English Language Proficiency: Proficient in spoken and written English
• Grade requirements: Lead Medical Support Assistant - GS-7; one year of experience at GS-6 or equivalent
• Education: High school diploma or GED or equivalent
• May qualify under Grandfathering Provision for current VA employees

Responsibilities

• Coordinate daily workload assessments and staffing coverage
• Evaluate training records and determine training needs
• Provide on-the-job training for employees
• Ensure accurate and timely scheduling of appointments
• Create and maintain employee work schedules
• Assist with policy changes and liaise with staff to resolve conflicts

Skills

Medical terminology

Clinical flow processes

Communication skills

Patient systems

Work organization

Staff development

Education

High school diploma or GED

Job description

The Lead Medical Support Assistant role is with the U.S. Department of Veterans Affairs at the Iowa City VA Medical Center within Specialty Medicine.

The incumbent plans, organizes, and executes a broad range of administrative tasks in outpatient settings, supporting one or more clinics and serving as an integral member of the clinic team. The position involves coordinating workload, staff scheduling, and policy guidance, while ensuring smooth daily operations and effective patient interactions