Clinic Medical Support Specialist (Front Desk)

U.S. Department of Veterans Affairs; Marion (IL); On-site; USD 37,000 - 48,000; Full time

Job summary

U.S. Department of Veterans Affairs in Marion, IL is seeking a Medical Support Assistant in Nursing Operations Medical/Specialty. The role supports patient care by performing front desk duties, scheduling appointments, and handling patient information within electronic health records.

Responsibilities include coordinating with clinical staff, verifying insurance, and maintaining accurate patient data while providing courteous service to diverse patients in a busy VA clinic setting.

Qualifications

• High school diploma or equivalent required; may qualify under grandfathering provisions.
• GS-5 level requires one year of experience or two years of education beyond high school; relevant KSAs must be demonstrated.
• Ability to use office automation and scheduling systems; proficiency in English is required.

Responsibilities

• Answer phones and greet patients at the front desk.
• Schedule, reschedule, and coordinate patient appointments.
• Review patient records and verify demographics and insurance information.
• Enter and retrieve patient data in electronic health records and related systems.

Skills

Medical terminology

Customer service

Scheduling appointments

Communication skills

Office software

Record patient messages

Education

High school diploma or GED

One year education beyond high school

Tools

Electronic health records

Insurance systems

Scheduling software

Job description

U.S. Department of Veterans Affairs in Marion, IL is seeking a Medical Support Assistant in Nursing Operations Medical/Specialty. The role supports patient care by performing front desk duties, scheduling appointments, and handling patient information within electronic health records.

Responsibilities include coordinating with clinical staff, verifying insurance, and maintaining accurate patient data while providing courteous service to diverse patients in a busy VA clinic setting.