Medical Secretary & Patient Care Coordinator

Care New England; Rhode Island; On-site; USD 32,000 - 42,000; Full time

Job summary

Care New England Health System is seeking a Medical Secretary to provide essential clerical and administrative support in a fast-paced medical office. You will manage scheduling, patient registration, billing, and records management, utilizing EMR systems to maintain smooth workflows.

This role requires strong communication, confidentiality, and teamwork with clinicians and staff to ensure a welcoming patient experience and accurate documentation.

Qualifications

• High school diploma or equivalent required.
• One year of job-related experience required.
• Prior experience with an electronic medical record system strongly preferred.
• Proficiency in medical terminology and departmental procedures.
• Strong interpersonal, verbal, and written communication skills.
• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Experience with scheduling, filing, and maintaining patient records.
• Familiarity with Cerner, IDX, Epic.

Responsibilities

• Deliver high-quality secretarial support by handling typing, filing, faxing, and ensuring office equipment is well maintained.
• Coordinate clinician schedules while registering patients and verifying insurance and referral information.
• Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings.
• Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff.
• Maintain accurate departmental tracking systems and generate cumulative reports as needed.
• Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations.
• Collect patient payments including co-pays and fee-for-service charges, ensuring accurate financial documentation.
• Prepare and organize medical records according to provider specifications and documentation standards.
• Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision.
• Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication.
• Foster strong working relationships with patients, providers, vendors, and internal departments.
• Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards.
• Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude.
• Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities.
• Performs all other related duties as assigned.

Job description

Care New England Health System is seeking a Medical Secretary to provide essential clerical and administrative support in a fast-paced medical office. You will manage scheduling, patient registration, billing, and records management, utilizing EMR systems to maintain smooth workflows.

This role requires strong communication, confidentiality, and teamwork with clinicians and staff to ensure a welcoming patient experience and accurate documentation.