Medical Scheduling Specialist — Patient Care Focus

ExcelHealth Group; Murfreesboro, Northern (TN, KY); Hybride; USD 19 000 - 25 000; Plein temps

Résumé du poste

ExcelHealth Group in Murfreesboro, TN is seeking a Scheduling Assistant to support daily clinic operations in-office. You will coordinate patient appointments, respond to inquiries, and help maintain accurate records to ensure a smooth patient flow.

Ideal candidates bring experience in a medical or optometry front desk role, excellent communication, strong organization, and the ability to stay calm in a fast-paced environment. This position requires in-office work with a patient-first mindset.

Qualifications

• Previous experience in a medical, optometry, or patient-facing office setting preferred.
• Clear, courteous communication skills and a patient-first approach.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Comfort using scheduling software, electronic records, and standard office tools.
• Ability to remain calm, professional, and solution-oriented in a high-volume phone environment.
• A proactive mindset, strong problem-solving skills, and commitment to accuracy.

Responsabilités

• Manage and coordinate patient appointments through high-volume phone communication
• Respond to patient inquiries with professionalism, empathy, and excellent customer service
• Confirm, schedule, and reschedule appointments to support efficient clinic flow
• Maintain accurate patient information, appointment schedules, and related documentation
• Partner with providers and clinical team members to keep daily operations running smoothly
• Support patient intake, follow-up, and other administrative needs assigned
• Confirm schedules with providers and clinical team members

Connaissances

Clear communication

Organization

Multitasking

Problem-solving

Customer service

Formation

Experience in medical/optometry office

Outils

Scheduling software

Electronic health records

MS Office

Description du poste

ExcelHealth Group in Murfreesboro, TN is seeking a Scheduling Assistant to support daily clinic operations in-office. You will coordinate patient appointments, respond to inquiries, and help maintain accurate records to ensure a smooth patient flow.

Ideal candidates bring experience in a medical or optometry front desk role, excellent communication, strong organization, and the ability to stay calm in a fast-paced environment. This position requires in-office work with a patient-first mindset.