Patient Scheduling Specialist — Weekdays, Daytime

Elite Sports Medicine; Nashville (TN); On-site; USD 36,000 - 60,000; Full time

Job summary

Elite Sports Medicine is hiring a Scheduling Support Specialist for our Midtown Nashville location. This full-time role features a day shift, Monday–Friday, with hours between 7:00 AM and 5:00 PM, and no weekend work.

The position emphasizes top-notch patient service, accurate scheduling, and tight collaboration with clinical teams to ensure a smooth patient experience. Ideal candidates bring medical office experience and strong communication skills.

Qualifications

• At least two years of medical office experience required.
• Knowledge of medical practice procedures and terminology helpful.

Responsibilities

• Provide a high level of customer service to patients, colleagues, and referring physicians
• Answer incoming calls and return voicemails in a timely manner
• Schedule new and established patients for appointments with our providers
• Follow provider‑specific scripts, scheduling protocols, and procedures
• Stay up to date on provider contracts and scheduling requirements
• Review patient information to ensure all necessary documentation is available prior to treatment
• Request and obtain records and other required information from hospitals, referring physicians, and other healthcare providers
• Assist with obtaining referring records, demographic information, insurance information, imaging discs, and other necessary documentation
• Copy, scan, and send applicable medical records and documentation
• Communicate professionally and effectively with patients and healthcare professionals
• Work collaboratively with the scheduling and clinical teams to ensure a smooth patient experience

Skills

Customer service

Communication skills

Organization

Phone communication

Teamwork

Job description

Elite Sports Medicine is hiring a Scheduling Support Specialist for our Midtown Nashville location. This full-time role features a day shift, Monday–Friday, with hours between 7:00 AM and 5:00 PM, and no weekend work.

The position emphasizes top-notch patient service, accurate scheduling, and tight collaboration with clinical teams to ensure a smooth patient experience. Ideal candidates bring medical office experience and strong communication skills.