In-Office Optometry Scheduling Specialist: Patient Flow

ExcelHealth Group; Murfreesboro, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

ExcelHealth Group in Murfreesboro, TN is seeking an in-office Optometry Scheduling Assistant to join our fast-paced eye care team. You will manage patient appointments, answer inquiries, and help keep patient flow smooth with accurate records.

The role emphasizes excellent communication, strong organization, and proficiency with scheduling software; remote or hybrid options are not available. Previous medical or optometry office experience is preferred, and a friendly, professional demeanor is

Qualifications

• Previous experience in a medical or optometry office preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using scheduling software and basic office tools.
• Must be able to work in-office only; remote or hybrid options are not available.
• Detail-oriented with strong problem-solving skills.

Responsibilities

• Manage and coordinate patient appointments efficiently through heavy phone work
• Answer patient inquiries and provide excellent customer service
• Confirm and reschedule appointments as needed to optimize clinic flow
• Maintain accurate patient records and appointment schedules
• Collaborate with the optometry team to ensure smooth daily operations
• Handle administrative tasks related to patient intake and follow-up
• Confirm Schedules with providers and clinical team members
• Other duties as assigned

Skills

Communication

Organizational skills

Multitasking

Scheduling software

Customer service

In-office presence

Tools

Scheduling software

Job description

ExcelHealth Group in Murfreesboro, TN is seeking an in-office Optometry Scheduling Assistant to join our fast-paced eye care team. You will manage patient appointments, answer inquiries, and help keep patient flow smooth with accurate records.

The role emphasizes excellent communication, strong organization, and proficiency with scheduling software; remote or hybrid options are not available. Previous medical or optometry office experience is preferred, and a friendly, professional demeanor is