Patient Experience Specialist - Front Desk & Billing

Hopeclnc; Murfreesboro, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Hopeclnc in Murfreesboro, TN is seeking a front desk patient services representative to deliver courteous, accurate patient care and support. You will greet patients, manage scheduling with providers, answer calls, and register patient information for billing, ensuring HIPAA compliance and smooth clinic operations.

Responsibilities include maintaining updated patient records, coordinating with the billing team, and providing information on account status while delivering high-quality service in

Qualifications

• High school diploma or equivalent required.
• Ability to manage a fast-paced environment with accuracy.
• Understanding of HIPAA and OSHA requirements is preferred.

Responsibilities

• Represent the practice to patients in a courteous, professional manner.
• Greet and direct patients; assist in scheduling with providers.
• Handle call center tasks: answer calls, screen, provide information.
• Register patients with demographics and insurance details for billing.
• Coordinate information to ensure accurate billing and reimbursement.
• Maintain patient records and ensure HIPAA compliance.

Skills

Customer service

Communication skills

Multitasking

Education

High School diploma or equivalent

Tools

MS Office

Job description

Hopeclnc in Murfreesboro, TN is seeking a front desk patient services representative to deliver courteous, accurate patient care and support. You will greet patients, manage scheduling with providers, answer calls, and register patient information for billing, ensuring HIPAA compliance and smooth clinic operations.

Responsibilities include maintaining updated patient records, coordinating with the billing team, and providing information on account status while delivering high-quality service in