Medical Scheduling Specialist – Central Scheduling

Southshorehealth; Norwell (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

South Shore Medical Center in Norwell, MA, seeks a Central Scheduling Clerk to be the primary contact for inbound calls in the Centralized Contact Center. You will schedule patient appointments, collect demographics, verify insurance, and process requests including refills.

The role is full time, day shift, with a 40-hour work week. Prior medical office experience and Epic familiarity are preferred; strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required; two years of college preferred.
• 1 year medical office experience required; Epic experience preferred.
• Excellent verbal and written communication skills.
• Excellent computer skills with knowledge of various software applications.
• Knowledge of various insurance requirements.
• Excellent interpersonal skills.
• Ability to meet demanding deadlines and balance multiple tasks.
• Detail oriented with excellent organizational and prioritization skills.
• Must demonstrate computer proficiency through efficient use of the EMR, patient registration/billing system, email, intranet.

Responsibilities

• Schedule patient appointments following provider templates; recite appointment details back to patient.
• Maintain compliance with quality standards.
• Collaborate with administrative and clinical staff.
• Register new patients; verify demographics and insurance; update records.
• Assist with rescheduling appointments as directed by the department Manager.
• Answer calls in a timely, courteous manner; close calls with standard wording.
• Learn and perform operator functions as needed or assigned.
• Assist with training of new employees.
• Maintain productivity and willingness to take on special assignments.
• Keep work area neat and orderly; adhere to policies.

Skills

Verbal communication

Written communication

Computer skills

Interpersonal skills

Meeting deadlines

Multitasking

Organizational skills

Attention to detail

Education

High school diploma

Two years of college preferred

Tools

Epic Systems

Job description

South Shore Medical Center in Norwell, MA, seeks a Central Scheduling Clerk to be the primary contact for inbound calls in the Centralized Contact Center. You will schedule patient appointments, collect demographics, verify insurance, and process requests including refills.

The role is full time, day shift, with a 40-hour work week. Prior medical office experience and Epic familiarity are preferred; strong communication and organizational skills are essential.