AAC I - Scheduler

South Shore Health System; Norwell (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

South Shore Health System is seeking a detail-oriented Central Scheduling representative for its South Shore Medical Center’s Centralized Contact Center. The role handles inbound calls, schedules patient appointments, and verifies demographics and insurance information.

Prior Epic EMR experience is preferred, and the candidate will work with a team to ensure accurate, timely responses. The position requires a high school diploma (or equivalent) with two years of college preferred and one year of

Qualifications

• Excellent verbal and written communication skills.
• Excellent computer skills with knowledge of various software applications.
• Knowledge of various insurance requirements.
• Excellent interpersonal skills.
• Ability to meet demanding deadlines and balance multiple tasks.
• Proficiency with EMR, patient registration/billing system, email and intranet software.

Responsibilities

• Schedule patient appointments following provider templates.
• Recite appointment details back to patient (date, time, provider, location).
• Register new patients and verify/update demographic and insurance information.
• Assist with rescheduling and respond to inquiries via phone, website, and fax.
• Support training and onboarding of new employees as needed.

Skills

Verbal communication

Written communication

Computer skills

Insurance knowledge

Interpersonal skills

Office software proficiency

Education

High school diploma or equivalent

2 years of college preferred

Tools

Epic experience

Job description

Requisition Number: R-23465

Facility: LOC0027 - 141 Longwater Norwell 141 Longwater Drive Norwell, MA 02061

Department Name: SMC Central Scheduling

Status: Full time

Budgeted Hours: 40

Shift: Day (United States of America)

Will serve as primary point of contact for all inbound calls to South Shore Medical Center’s Centralized Contact Center.

Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information, processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed.

Compensation Pay Range: $18.20 - $26.00

Essential Functions

• Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location.
• Maintains consistent compliance with quality standards
• Work collaboratively with administrative and clinical staff of assigned department(s)
• Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)
• Register new patients; verify personal and insurance information; update as required
• Assist with rescheduling patient appointments at the direction of the department Manager
• Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?)
• May be required to learn and perform all operator functions to provide support as needed or assigned
• Assists with the training of new employees upon request
• Maintain effective level of productivity at all times
• Willingly accept special assignments
• Maintain work area in a neat and orderly manner
• Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures

Job Requirements

Minimum Education: High school diploma or equivalent-Required

Two (2) years of college preferred

Minimum Work Experience: 1 Year medical office experience Required

Epic Experience preferred Required

Additional Knowledge and Abilities:

• Excellent verbal and written communication skills
• Excellent computer skills with knowledge of various software applications
• Knowledge of various insurance requirements
• Excellent interpersonal skills
• Ability to meet demanding deadlines and balance multiple tasks
• Detail oriented with excellent organizational and prioritization skills
• Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required

M - F 730 - 4 Responsibilities if Required: Education if Required:

License/Registration/Certification Requirements:

Company Culture

South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.