Appointment Scheduler

South Shore Health; Norwell (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

South Shore Health's Central Scheduling team in Norwell, MA, is seeking a detail-oriented front desk professional to manage patient appointments and demographic verification.

You will handle inbound calls, process prescription requests, insurance data, and website/fax inquiries, ensuring accurate information and courteous service during day shifts.

Qualifications

• High school diploma or equivalent required; college preferred.
• 1 year medical office experience required; Epic experience preferred.

Responsibilities

• Schedule patient appointments following provider templates.
• Verify patient demographics and insurance information; register new patients.
• Answer calls professionally and assist with inquiries; process prescription requests.

Skills

Communication skills

Computer skills

Insurance knowledge

Interpersonal skills

Time management

Attention to detail

EMR proficiency

Education

High school diploma or equivalent

Two years college preferred

Tools

Epic EMR

Job description

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number:

R-22753

Facility:

LOC0027 - 141 Longwater Norwell141 Longwater DriveNorwell, MA 02061

Department Name:

SMC Central Scheduling

Status:

Full time

Budgeted Hours:

40

Shift:

Day (United States of America)

Will serve as primary point of contact for all inbound calls to South Shore Medical Center's Centralized Contact Center. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed.

Compensation Pay Range:

$18.18 - $24.47

ESSENTIAL FUNCTIONS

1. Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location.

2. Maintains consistent compliance with quality standards

3. Work collaboratively with administrative and clinical staff of assigned department(s)

4. Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)

5. Register new patients; verify personal and insurance information; update as required

1. 6. Assist with rescheduling patient appointments at the direction of the department Manager
2. 7. Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?)
3. 8. May be required to learn and perform all operator functions to provide support as needed or assigned
4. 9. Assists with the training of new employees upon request

1. Maintain effective level of productivity at all times

2. Willingly accept special assignments

3. Maintain work area in a neat and orderly manner

4. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures

JOB REQUIREMENTS

Minimum Education

High school diploma or equivalent-Required

Two (2) years of college preferred

Minimum Work Experience

1 Year medical office experience Required

Epic Experience preferred

Required additional Knowledge and Abilities

• Excellent verbal and written communication skills
• Excellent computer skills with knowledge of various software applications
• Knowledge of various insurance requirements
• Excellent interpersonal skills
• Ability to meet demanding deadlines and balance multiple tasks
• Detail oriented with excellent organizational and prioritization skills
• Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required

M - F, 8:30 am - 5:00 pm