AAC I - Central Scheduling, SSMC

South Shore Health; Massachusetts; Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

South Shore Health seeks a Central Scheduling Specialist for South Shore Medical Center’s centralized contact center in Norwell, MA. You will schedule patient appointments, verify demographics and insurance, process prescription requests, and respond to inquiries via phone, website, and fax.

The role requires patient- and detail-focused service in a fast-paced environment. The position offers full-time hours with day shifts, and compensation ranges from $18.20 to $26.00 per hour.

Qualifications

• Minimum requirement is a high school diploma or equivalent; two years of college preferred.
• One year of medical office experience required; Epic experience preferred.
• Excellent verbal and written communication skills; strong interpersonal abilities.
• Strong computer skills and knowledge of insurance requirements.

Responsabilités

• Schedule patient appointments following provider templates and confirm details with patients.
• Register new patients and verify or update demographic and insurance information.
• Answer calls promptly with courteous, helpful service and resolve inquiries.
• Learn and perform operator functions to provide support as needed and assist with training new staff.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Multitasking

Formation

High school diploma or equivalent

Two years of college preferred

Outils

Epic EMR

MS Office

Description du poste

Requisition Number: R-23907 Facility: LOC0027 - 141 Longwater Norwell141 Longwater Drive Norwell, MA 02061 Department Name: SMC Central Scheduling Status: Full time Budgeted Hours: 40 Shift: Day (United States of America)

Will serve as primary point of contact for all inbound calls to South Shore Medical Center’s Centralized Contact Center. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed.

Compensation Pay Range: $18.20 - $26.00

ESSENTIAL FUNCTIONS

• Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location.


• Maintains consistent compliance with quality standards


• Work collaboratively with administrative and clinical staff of assigned department(s)


• Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)


• Register new patients; verify personal and insurance information; update as required


• Assist with rescheduling patient appointments at the direction of the department Manager


• Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?)


• May be required to learn and perform all operator functions to provide support as needed or assigned


• Assists with the training of new employees upon request


• Maintain effective level of productivity at all times


• Willingly accept special assignments


• Maintain work area in a neat and orderly manner


• Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures

JOB REQUIREMENTS

Minimum Education

High school diploma or equivalent-Required Two (2) years of college preferred

Minimum Work Experience

• 1 Year medical office experience Required


• Epic Experience preferred


• Required additional Knowledge and Abilities Excellent verbal and written communication skills


• Excellent computer skills with knowledge of various software applications


• Knowledge of various insurance requirements


• Excellent interpersonal skills


• Ability to meet demanding deadlines and balance multiple tasks


• Detail oriented with excellent organizational and prioritization skills


• Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required

M - F 8 - 430 Responsibilities if Required: Education if Required:

License/Registration/Certification Requirements:

South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in Southeast Adams Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.