AAC I - Central Scheduling, SSMC

Southshorehealth; Norwell (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

South Shore Medical Center in Norwell, MA, seeks a Central Scheduling Clerk to be the primary contact for inbound calls in the Centralized Contact Center. You will schedule patient appointments, collect demographics, verify insurance, and process requests including refills.

The role is full time, day shift, with a 40-hour work week. Prior medical office experience and Epic familiarity are preferred; strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required; two years of college preferred.
• 1 year medical office experience required; Epic experience preferred.
• Excellent verbal and written communication skills.
• Excellent computer skills with knowledge of various software applications.
• Knowledge of various insurance requirements.
• Excellent interpersonal skills.
• Ability to meet demanding deadlines and balance multiple tasks.
• Detail oriented with excellent organizational and prioritization skills.
• Must demonstrate computer proficiency through efficient use of the EMR, patient registration/billing system, email, intranet.

Responsibilities

• Schedule patient appointments following provider templates; recite appointment details back to patient.
• Maintain compliance with quality standards.
• Collaborate with administrative and clinical staff.
• Register new patients; verify demographics and insurance; update records.
• Assist with rescheduling appointments as directed by the department Manager.
• Answer calls in a timely, courteous manner; close calls with standard wording.
• Learn and perform operator functions as needed or assigned.
• Assist with training of new employees.
• Maintain productivity and willingness to take on special assignments.
• Keep work area neat and orderly; adhere to policies.

Skills

Verbal communication

Written communication

Computer skills

Interpersonal skills

Meeting deadlines

Multitasking

Organizational skills

Attention to detail

Education

High school diploma

Two years of college preferred

Tools

Epic Systems

Job description

Requisition Number:

R-23907

Facility

LOC0027 - 141 Longwater Norwell141 Longwater Drive
Norwell, MA 02061

Department Name

SMC Central Scheduling

Status

Full time

Budgeted Hours

40

Shift

Day (United States of America)

Will serve as primary point of contact for all inbound calls to South Shore Medical Center's Centralized Contact Center. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed.

Compensation Pay Range

$18.20 - $26.00

ESSENTIAL FUNCTIONS

• 1. Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location.
• 2. Maintains consistent compliance with quality standards
• 3. Work collaboratively with administrative and clinical staff of assigned department(s)
• 4. Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)
• 5. Register new patients; verify personal and insurance information; update as required
• 6. Assist with rescheduling patient appointments at the direction of the department Manager
• 7. Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?)
• 8. May be required to learn and perform all operator functions to provide support as needed or assigned
• 9. Assists with the training of new employees upon request
• 10. Maintain effective level of productivity at all times
• 11. Willingly accept special assignments
• 12. Maintain work area in a neat and orderly manner
• 13. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures

JOB REQUIREMENTS

Minimum Education

High school diploma or equivalent-Required

Two (2) years of college preferred

Minimum Work Experience

1 Year medical office experience Required

Epic Experience preferred

Required additional Knowledge and Abilities

• Excellent verbal and written communication skills
• Excellent computer skills with knowledge of various software applications
• Knowledge of various insurance requirements
• Excellent interpersonal skills
• Ability to meet demanding deadlines and balance multiple tasks
• Detail oriented with excellent organizational and prioritization skills
• Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required

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