Medical Support Assistant (Scheduling Support)

U.S. Department of Veterans Affairs; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs' Madison VA Hospital is seeking a Medical Support Assistant to support the Scheduling Support Section of the Chief of Staff Office.

You will coordinate patient appointments, verify provider orders, and ensure accurate patient demographics and insurance information in a busy inpatient/outpatient setting. This on-site role emphasizes strong scheduling skills, data entry accuracy, and professional communication with patients and staff.

Qualifications

• High school diploma or GED or equivalent required.
• Proficiency in English (spoken and written).
• Experience not required but helpful for interacting with patients and staff.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consults.
• Enter and verify orders and update patient demographics and insurance data.
• Coordinate information related to patient care and assist in patient support tasks.

Skills

Scheduling

Customer service

Communication

Medical terminology

Data entry

Interpersonal skills

Education

High school diploma or GED

Tools

Electronic health records systems

Job description

Summary

The incumbent serves as a Medical Support Assistant in the Scheduling Support Section within the Chief of Staff Office at the Madison VA Hospital and Clinics in Madison - WI.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• US Citizenship is required
• Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
• 7407(a)
• ENGLISH: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• EXPERIENCE: No experience required
• EDUCATION: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE - YOU MUST MEET THE GRADE REQUIREMENT BELOW TO QUALIFY FOR THIS POSITION
• GS-5 - This is the full performance level for MSAs
• At this level - the MSA is expected to independently perform a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting
• Experience: One year of experience equivalent to the GS-4 grade level that equips you with the particular knowledge - skills - and abilities to perform successfully the duties of this position
• At this grade level - experience consists of: interacting with internal and external customers
• establishing and maintaining medical outpatient and inpatient charts as well as administrative records
• verifying third party insurance and updating insurance information in automated systems
• obtaining medical information from patients
• coordinating information and actions related to patient care and services
• and scheduling appointments OR Education: Two years of education above high school
• (TRANSCRIPTS REQUIRED)
• AND Demonstrated Knowledge - Skills and Abilities: In addition to the experience above - the candidate must demonstrate all of the following KSAs: Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information into or from electron health records - scheduling systems - and/or reports
• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• Ability to schedule medical appointments in a clinical setting
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers
• Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-05
• Physical Requirements: MSA performs work on Inpatient wards - located throughout the FHCC - including - but not limited to: Community Living Center (CLC) - Medical Unit - Surgical Unit - Intensive Care Unit (ICU) - Domiciliary - Mental Health Units (Acute - Geriatric Psych - and Substance Abuse)
• The work is mainly sedentary but requires some bending - walking - standing - and the carrying of such things as VA and DOD patient records - light sterile supplies - and letter mail.

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The MSA provides primary administrative support to the unit by overseeing the scheduling of appointments - including interpreting - and verifying provider orders in accordance with VHA national scheduling guidelines
• Duties include but are not limited to: Scheduling - canceling - re-scheduling patient's appointments and/or consults Entering no-show information Monitoring appointments requests from multiple electronic sources Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic Monitoring outpatient appointments in areas of responsibility Verifying and updating demographics and insurance information Work Schedule: Full-Time 8:00am to 4:30pm M-F Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)