Medical Scheduling & Patient Services Assistant

US-Department-of-Veterans-Affair; Shorewood Hills (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

The incumbent serves as a Medical Support Assistant in the Scheduling Support Section within the Chief of Staff Office at the Madison VA Hospital and Clinics in Madison, WI. This role involves entering and updating patient information, scheduling appointments, and maintaining medical records to support inpatient and outpatient care.

GS-5 level requires the ability to work independently, communicate effectively with staff and patients, and provide high-quality patient support. U.S.

Qualifications

• Candidates must meet the basic requirements: U.S. citizenship and English proficiency.
• Education: high school diploma or equivalent.
• No experience required at GS-5; demonstrates ability to handle patient information and scheduling duties.

Responsibilities

• Enter, modify, and retrieve patient data in scheduling and health record systems.
• Coordinate patient appointments and medical services.
• Maintain medical charts and administrative records.
• Interact with internal and external customers professionally.

Skills

Computer systems usage

Medical terminology

Appointment scheduling

Independent work

Communication skills

Customer service

Education

High school diploma or GED

Tools

Electronic Health Records

Job description

The incumbent serves as a Medical Support Assistant in the Scheduling Support Section within the Chief of Staff Office at the Madison VA Hospital and Clinics in Madison, WI. This role involves entering and updating patient information, scheduling appointments, and maintaining medical records to support inpatient and outpatient care.

GS-5 level requires the ability to work independently, communicate effectively with staff and patients, and provide high-quality patient support. U.S.