Clinic Scheduling Supervisor – Medical Support Administration

US-Department-of-Veterans-Affair; Shorewood Hills (WI); On-site; USD 62,000 - 82,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Supervisory Medical Support Assistant (MSA) to plan and direct scheduling and administrative support for MSAs within the Scheduling Support Section at the Madison VA Hospital and Clinics in Madison, WI, and affiliated clinics in Baraboo, Beaver Dam, Janesville, and other WI sites, with some consideration for IL sites.

Qualifications include US citizenship, English proficiency, and a high school diploma or equivalent.

Qualifications

• One year of experience equivalent to GS-7 leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
• Advanced knowledge of managing or leading patient support staff in a clinic.
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting including assignment of work, performance evaluations, staff selection, and advancement recommendations.
• Ability to collaborate and communicate with internal and external customers to ensure quality/continuity of care and comply with policies.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Responsibilities

• Supervise at least one subordinate MSA team leader, supervisor, or equivalent staff in a non-VA setting.
• Provide administrative and supervisory duties to subordinates, including work assignment and performance evaluations.
• Deliver briefings, orientations, and training to staff.
• Collaborate with stakeholders to ensure continuity of care and policy compliance.

Skills

Leadership

Customer service

Communication

Problem solving

Education

High school diploma / GED

Job description

The U.S. Department of Veterans Affairs seeks a Supervisory Medical Support Assistant (MSA) to plan and direct scheduling and administrative support for MSAs within the Scheduling Support Section at the Madison VA Hospital and Clinics in Madison, WI, and affiliated clinics in Baraboo, Beaver Dam, Janesville, and other WI sites, with some consideration for IL sites.

Qualifications include US citizenship, English proficiency, and a high school diploma or equivalent.