Medical Scheduling & Front Desk Specialist

KARIER; Ukiah (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Retirement plan

Paid time off

Job summary

Prometheus Federal Services is seeking a Medical Support Assistant to handle front desk duties, scheduling in CPRS, and patient communications at the Ukiah VA Outpatient Clinic.

The role requires a high school diploma or GED, at least 6 months of clerical and scheduling experience, and strong English communication skills. On-site work involves heavy phone use and coordination with the scheduling team.

Qualifications

• High school diploma or GED required.
• 6 months general clerical experience and 6 months scheduling-related computer use.
• Fluent in spoken, reading and writing English.

Responsibilities

• Answer all phone calls for scheduling requests daily, Monday–Friday.
• Assist Lead Scheduler to ensure timely patient communications.
• Maintain professional VA representation with the scheduling team and patients.
• Support quality improvement and compliance with VA directives and safety standards.
• Provide courteous customer service to patients, families, VA staff, and contractors.

Skills

English fluency

Phone reception

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

CPRS

Job description

Prometheus Federal Services is seeking a Medical Support Assistant to handle front desk duties, scheduling in CPRS, and patient communications at the Ukiah VA Outpatient Clinic.

The role requires a high school diploma or GED, at least 6 months of clerical and scheduling experience, and strong English communication skills. On-site work involves heavy phone use and coordination with the scheduling team.