Advanced Medical Scheduling Specialist

US-Department-of-Veterans-Affair; Fort Meade (SD); On-site; USD 40,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to support the Outpatient Scheduling Service.

The role focuses on scheduling appointments, updating patient demographics and insurance data, and delivering responsive customer service to patients and staff. The AMSA will operate within a clinic setting, applying clinic access principles and ensuring accurate data entry in electronic health records and scheduling systems.

Qualifications

• Knowledge of MSA responsibilities or equivalent patient-support role.
• Experience in customer service and handling patient inquiries.
• Ability to enter and retrieve patient data in electronic systems.
• Ability to schedule and coordinate medical appointments in a clinic.

Responsibilities

• Schedule medical appointments using advanced clinic access principles.
• Collect and update demographic and insurance information.
• Provide patient processing and superior customer service.

Skills

Medical terminology

Customer service

Electronic health records

Scheduling appointments

Education

High school diploma or equivalent

Job description

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to support the Outpatient Scheduling Service.

The role focuses on scheduling appointments, updating patient demographics and insurance data, and delivering responsive customer service to patients and staff. The AMSA will operate within a clinic setting, applying clinic access principles and ensuring accurate data entry in electronic health records and scheduling systems.