Medical Scheduling Coordinator – Patient Access & Support

Toi Health; Florida; On-site; USD 32,000 - 46,000; Full time

Job summary

Toi Health in Florida is seeking a Scheduling Coordinator to assist patients in scheduling appointments and accessing life-changing medical care. You will handle calls efficiently, provide accurate scheduling information, and ensure an excellent service experience for every patient.

The role emphasizes strong communication, ability to multi-task, and basic computer skills with scheduling software. Some experience in customer service is preferred; high school graduate required, with travel may be

Qualifications

• High School graduate or equivalent.
• Previous customer service experience preferred but not required.
• Basic computer skills and ability to learn scheduling software.
• Excellent communication skills, both verbal and written.
• Ability to multi-task, manage details and organize efficiently and effectively.

Responsibilities

• Accommodates scheduling needs of existing and new patients, including scheduling future appointments and addressing schedule changes.
• Provide accurate information of physician/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Learn different medical insurance processes as it relates to in-network and out of network coverages, prior authorizations and The Orthopaedic Institute protocols.
• Support and assist other office staff as needed, office and clerical activities as directed.

Skills

Basic computer skills

Scheduling software

Excellent communication

Multi-tasking

Education

High School diploma or equivalent

Job description

Toi Health in Florida is seeking a Scheduling Coordinator to assist patients in scheduling appointments and accessing life-changing medical care. You will handle calls efficiently, provide accurate scheduling information, and ensure an excellent service experience for every patient.

The role emphasizes strong communication, ability to multi-task, and basic computer skills with scheduling software. Some experience in customer service is preferred; high school graduate required, with travel may be