Patient Experience & Scheduling Pro

The Orthopaedic Institute; Lecanto (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

The Orthopaedic Institute in Florida is seeking a Scheduling Coordinator to assist patients in arranging appointments and accessing life changing medical care. You will handle calls efficiently to ensure a high level of service and accuracy.

The role requires strong communication, the ability to multi-task, and comfort with scheduling software. Your work will support physicians and staff while delivering excellent patient experiences.

Qualifications

• High School diploma or equivalent.
• Prior customer service experience preferred.
• Ability to learn scheduling software.

Responsibilities

• Schedule appointments for new and existing patients.
• Provide scheduling criteria and patient prep details.
• Listen actively and offer alternatives.
• Learn insurance processes including in-network/out-of-network coverages.
• Assist other office staff with clerical tasks.

Skills

Communication skills

Computer skills

Scheduling software

Multi-tasking

Education

High School diploma or equivalent

Job description

The Orthopaedic Institute in Florida is seeking a Scheduling Coordinator to assist patients in arranging appointments and accessing life changing medical care. You will handle calls efficiently to ensure a high level of service and accuracy.

The role requires strong communication, the ability to multi-task, and comfort with scheduling software. Your work will support physicians and staff while delivering excellent patient experiences.