Medical Office Receptionist & Patient Care Liaison

Toi Health; Lecanto (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Toi Health in Florida is seeking a Receptionist to deliver patient-oriented clerical support in a fast-paced clinical environment.

You will answer calls, prep charts, verify insurance, manage referrals, and coordinate with clinicians and staff to ensure quality care. This role emphasizes HIPAA compliance, teamwork, and strong communication; prior medical office experience is preferred.

Qualifications

• Minimum one year customer service experience in a medical office preferred but not required.
• Excellent communication and multitasking abilities.
• Team player with strong patient service orientation.
• Familiarity with CPT and ICD-10 coding is a plus.
• Proficient with computer systems and practice management software.

Responsibilities

• Answer the telephone and handle calls in a timely and friendly manner including documentation.
• Pre-visit chart preparation.
• Obtain insurance authorization and verify coverage prior to appointment.
• Manage outgoing referrals.
• Coordinate with procedure scheduler and clinic coordinator.
• Communicate with physician's staff to ensure quality of care.
• Maintain HIPAA- OSHA compliance in daily operations.
• Other duties as assigned.

Skills

Excellent customer service

Teamwork

Fast-paced environment

Multitask

Excellent communication

CPT/ICD-10 coding

Practice management software

Education

High School Diploma

Tools

Practice management software

Job description

Toi Health in Florida is seeking a Receptionist to deliver patient-oriented clerical support in a fast-paced clinical environment.

You will answer calls, prep charts, verify insurance, manage referrals, and coordinate with clinicians and staff to ensure quality care. This role emphasizes HIPAA compliance, teamwork, and strong communication; prior medical office experience is preferred.