Medical Scheduling & Care Coordination Assistant

Presidential Staffing Solutions, LLC; Colorado Springs (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Eastern Colorado Health Care System (ECHCS) seeks a dedicated scheduler support professional to collaborate with the Lead Scheduler and reception team, ensuring accurate demographic data, timely patient communications, and effective coordination of veteran care with community providers.

The role emphasizes processing records into CPRS and VistA, handling community care consults, and maintaining courteous patient interactions while utilizing MS Office tools daily.

Qualifications

• 6 months minimum customer service experience
• Typing speed of at least 50 words per minute
• Oral and written proficiency in English
• Basic computer skills required
• Basic medical terminology knowledge

Responsibilities

• Schedule coordination with Lead Scheduler and scheduling/reception team to ensure competence and a positive, proactive demeanor.
• Ensure patient communications are completed on time and appropriately.
• Coordinate and authorize Veteran care with community providers when VA supply is lacking or delayed.
• Advise internal providers on VA Community Care rules and processes.
• Notify supervisor of system issues affecting performance and coordinate with VA point of contact.
• Process records into CPRS and VistA, ensuring comprehensive health/administrative data integration.
• Process community care consults via HS RM and PPMS or related systems.
• Screen and receive phone calls courteously and promptly.
• Respond to inquiries regarding delivery of services.
• Daily use of MS Office (Excel, Word, Outlook, Teams)

Skills

Customer service

Typing 50 WPM

English proficiency

Basic computer skills

Medical terminology

Education

High School diploma or GED

Job description

Eastern Colorado Health Care System (ECHCS) seeks a dedicated scheduler support professional to collaborate with the Lead Scheduler and reception team, ensuring accurate demographic data, timely patient communications, and effective coordination of veteran care with community providers.

The role emphasizes processing records into CPRS and VistA, handling community care consults, and maintaining courteous patient interactions while utilizing MS Office tools daily.