Medical Support Assistant

Presidential Staffing Solutions, LLC; Colorado Springs (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Eastern Colorado Health Care System (ECHCS) seeks a dedicated scheduler support professional to collaborate with the Lead Scheduler and reception team, ensuring accurate demographic data, timely patient communications, and effective coordination of veteran care with community providers.

The role emphasizes processing records into CPRS and VistA, handling community care consults, and maintaining courteous patient interactions while utilizing MS Office tools daily.

Qualifications

• 6 months minimum customer service experience
• Typing speed of at least 50 words per minute
• Oral and written proficiency in English
• Basic computer skills required
• Basic medical terminology knowledge

Responsibilities

• Schedule coordination with Lead Scheduler and scheduling/reception team to ensure competence and a positive, proactive demeanor.
• Ensure patient communications are completed on time and appropriately.
• Coordinate and authorize Veteran care with community providers when VA supply is lacking or delayed.
• Advise internal providers on VA Community Care rules and processes.
• Notify supervisor of system issues affecting performance and coordinate with VA point of contact.
• Process records into CPRS and VistA, ensuring comprehensive health/administrative data integration.
• Process community care consults via HS RM and PPMS or related systems.
• Screen and receive phone calls courteously and promptly.
• Respond to inquiries regarding delivery of services.
• Daily use of MS Office (Excel, Word, Outlook, Teams)

Skills

Customer service

Typing 50 WPM

English proficiency

Basic computer skills

Medical terminology

Education

High School diploma or GED

Job description

Benefits:

• 401(k)
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Description for Eastern Colorado Health Care System (ECHCS)

• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.
• Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
• Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
• Contractor personnel shall notify their contractor-designated supervisor when automated systems are not performing as required. The Contractor shall be responsible for notifying the designated VA point of contact (e.g., COR or VA manager) of system issues that impact performance. Validates and update patient demographic information.
• When records are received, the contractor will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA).
• Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
• Screens/receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.

Schedule

Clinic Hours: Regular business hours: Monday – Friday 8:00am – 4:30pm, MST, excluding federal holidays; contractor personnel will work an 8-hour shift. Schedules will be coordinated with the Contracting Officer Representative (COR).

This work will require VA network access to use the Vista and Computerized Patient Record System application (CPRS). The contractor will assure optimum quality control, coordination of activities, and that all VA scheduling policies, procedures, and metrics are achieved.

QUALIFICATIONS

• Contractor personnel shall be a citizen of the United States of America.
• Have a High School education or GED equivalent.
• Oral and written proficiency with English.
• Basic computer skills.
• Type at least 50 WPM
• Have no health or physical disability restrictions that interfere with the performance of assigned duties.
• Basic medical terminology knowledge
• Minimum 6 months customer service experience