Medical Scheduler & Front Desk Coordinator

The Christ Hospital; Cincinnati (OH); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The Christ Hospital is seeking a front desk coordinator to manage daily patient and physician scheduling, appointments, and EMR documentation. You will greet visitors, process registrations, collect co-pays, and verify insurance details at point of service.

You will also handle phone inquiries, triage messages, maintain queues in the EMR, and support referrals and pre-certifications while ensuring HIPAA compliance and confidential handling of patient information.

Qualifications

• Education: High School Diploma or equivalent.
• 1–3 years of Customer Service experience required; medical office experience and 1 year scheduling preferred.
• Must have copier, fax, telephone system, postage equipment, and computer skills (Outlook, Word, Excel).
• Ability to multi-task and maintain confidentiality;HIPAA compliance.
• Strong verbal and social skills to interact with patients, physicians, visitors, and staff.
• Familiarity with health insurance coverage rules and posting co-pays/balances.

Responsibilities

• Answer and direct calls to the appropriate staff.
• Manage daily patient and physician scheduling for labs, orders, visits, and procedures.
• Greet visitors, perform patient check-in/check-out, and collect co-pays.
• Obtain/record insurance information and complete required paperwork.
• Maintain cash drawer, log and reconcile payments.
• Process referrals, pre-certifications, and EMR queue management.
• Order office supplies and keep reception area clean.
• Handle all other clerical duties as assigned.

Skills

Customer service

Multitasking

Confidentiality

Verbal communication

Interpersonal skills

HIPAA compliance

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

EMR systems

Practice Management System

Phone system

Copier

Fax machine

Postage equipment

Job description

The Christ Hospital is seeking a front desk coordinator to manage daily patient and physician scheduling, appointments, and EMR documentation. You will greet visitors, process registrations, collect co-pays, and verify insurance details at point of service.

You will also handle phone inquiries, triage messages, maintain queues in the EMR, and support referrals and pre-certifications while ensuring HIPAA compliance and confidential handling of patient information.