Family Medicine Scheduler: Patient Flow & Admin Expert

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

The Christ Hospital Health Network is seeking an experienced front desk scheduler to manage daily patient and physician appointments, verify insurance, handle registrations, and collect payments. The role requires strong communication, confidentiality, and computer skills to navigate EMR and Practice Management systems.

Responsibilities include answering calls, directing messages, and ensuring accurate data entry, scheduling optimization, and front desk operations.

Qualifications

• Demonstrated customer service experience in a healthcare or office setting.
• Must be able to multi-task while maintaining confidentiality and accuracy.
• Knowledge of health insurance concepts and HIPAA privacy requirements.
• Familiarity with Electronic Medical Records (EMR) and scheduling workflows.

Responsibilities

• Answers calls and directs to appropriate staff, handles messages and documents.
• Manages daily patient and physician scheduling to optimize time and space.
• Registers patients and verifies insurance coverage as needed.
• Collects co-pays and records payments; balances cash when applicable.
• Prepares referrals, pre-authorizations, and maintains front desk cleanliness.

Skills

Verbal communication

Customer service

Multi-tasking

Confidentiality

HIPAA compliance

Phone etiquette

EMR navigation

Outlook

Word

Excel

Education

High School Diploma or equivalent

Tools

EMR system

Practice Management System

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Christ Hospital Health Network is seeking an experienced front desk scheduler to manage daily patient and physician appointments, verify insurance, handle registrations, and collect payments. The role requires strong communication, confidentiality, and computer skills to navigate EMR and Practice Management systems.

Responsibilities include answering calls, directing messages, and ensuring accurate data entry, scheduling optimization, and front desk operations.