Medical Office Scheduler — Patient Flow & Front Desk

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

The Christ Hospital Health Network is seeking a Scheduling Clerk to support daily patient and physician scheduling, manage lab and diagnostic orders, and coordinate appointments. You will confirm orders, scan into the EMR, and ensure patient information is accurate and confidential.

You will answer calls, greet visitors, and assist with check-in/check-out, including insurance verification and co-pay collection. Strong computer skills and HIPAA understanding are essential.

Qualifications

• Education: High School Diploma or equivalent.
• 1–3 years of customer service experience required; medical office and scheduling preferred.
• Proficient with office equipment and Microsoft Office; ability to maintain confidentiality.

Responsibilities

• Answers calls and directs to appropriate staff; handles messages and documents.
• Greets visitors and patients; performs check-in/check-out and basic registration; verifies insurance details.
• Collects co-pays, balances logs, and records payments; updates patient information as required.
• Verifies referrals and pre-certifications; manages EMR work queues and communications.
• Orders office supplies and maintains front desk cleanliness; performs other clerical duties.

Skills

Customer service

Phone etiquette

Multitasking

HIPAA compliance

Outlook

Word

Excel

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Christ Hospital Health Network is seeking a Scheduling Clerk to support daily patient and physician scheduling, manage lab and diagnostic orders, and coordinate appointments. You will confirm orders, scan into the EMR, and ensure patient information is accurate and confidential.

You will answer calls, greet visitors, and assist with check-in/check-out, including insurance verification and co-pay collection. Strong computer skills and HIPAA understanding are essential.