Medical Receptionist – Patient Access & Scheduling

Dovetail Health Inc.; Worcester (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Medical plan options

Dental, Vision, Life Insurance

Paid time off

401(k)

Job summary

UnitedHealth Group is seeking a detail-oriented healthcare support specialist in Worcester, MA. The role focuses on verifying insurance coverage, collecting co-pays, and managing patient encounters with accuracy and care.

You will work across scheduling systems, update referrals, and assist with patient education on managed care processes. A reliable team player with strong communication is essential.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service or healthcare experience.
• Access to reliable transportation and valid US driver's license.

Responsibilities

• Verifies, re-verifies and authorizes patient insurance coverage and eligibility.
• Collects and posts patient co-payments and balances; manages forms.
• Batches and submits encounter forms to billing; maintains records.
• Responds to patient calls and provides information on procedures and policies.
• Updates referral numbers and links in the system to meet managed care needs.

Skills

Customer service

Healthcare experience

MS Word/Outlook/Excel

Education

High School Diploma/GED

Tools

Microsoft Word

Outlook

Excel

Job description

UnitedHealth Group is seeking a detail-oriented healthcare support specialist in Worcester, MA. The role focuses on verifying insurance coverage, collecting co-pays, and managing patient encounters with accuracy and care.

You will work across scheduling systems, update referrals, and assist with patient education on managed care processes. A reliable team player with strong communication is essential.