Health Access Concierge - Front Desk & Scheduling

Optum; Framingham (MA); Sur place; USD 22 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Paid Time Off

Résumé du poste

UnitedHealth Group is seeking a Medical Receptionist to support Lab/Radiology reception. The role ensures accurate patient registration, insurance verification, scheduling, and billing support while providing excellent customer service on a daily basis.

You will handle co-pays, maintain charts, assist with referrals, and collaborate with providers to coordinate care and improve patient experiences at the Framingham site.

Qualifications

• High School Diploma/GED.
• 1+ years of customer service or healthcare related experience.
• Access to reliable transportation and valid US driver’s license.
• Additional specialized medical office training.
• Superior customer service skills, including the ability to multi-task and resolve patient concerns in a timely manner.
• Ability to think critically and exercise sound judgment.
• Excellent communication, interpersonal, and organizational skills.
• Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc.

Responsabilités

• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling systems.
• Verifies and updates demographic, insurance, and other patient information.
• Confirms, collects, and posts patient co-payments and other outstanding balances.
• Generates and tracks patient encounter forms.
• Receives and addresses patient-care related telephone calls.
• Provides routine information on procedures and standard policies, refers matters to appropriate person within department/site.

Connaissances

Customer service

Healthcare experience

Multitasking

Formation

High School Diploma/GED

Outils

Microsoft Word

Outlook

Excel

Description du poste

UnitedHealth Group is seeking a Medical Receptionist to support Lab/Radiology reception. The role ensures accurate patient registration, insurance verification, scheduling, and billing support while providing excellent customer service on a daily basis.

You will handle co-pays, maintain charts, assist with referrals, and collaborate with providers to coordinate care and improve patient experiences at the Framingham site.