Healthcare Secretary — Patient Scheduling & Admin Support

UnitedHealth Group; Worcester (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental Insurance

Vision Insurance

Life & AD&D Insurance

Short-term disability

Long-Term Disability

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Medical Secretary for Reliant Pediatrics in Worcester, MA. The role supports patient intake, scheduling, and billing, using Epic EMR to ensure accurate records and timely processing.

It requires strong customer service and basic computer skills, with a Monday–Friday 7:45AM–5:15PM shift and a 40-hour workweek. This position offers competitive pay, comprehensive benefits, and opportunities for professional growth within a values-driven healthcare organization.

Qualifications

• High School Diploma/GED required.
• 1+ years of customer service experience.
• Intermediate level of computer proficiency.
• Access to reliable transportation and valid US driver’s license.

Responsibilities

• Verifies and updates demographics and other patient information including necessary consent and other documents.
• Schedules patients accurately, according to department protocols and provider preference.
• Completes patient check-out, coordinates scheduling, and other services as directed. Manages and updates the Department Appointment Report.
• Provides education, estimate preparation, and other pre-appointment instruction as needed.
• Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
• Accurately and appropriately documents information in the electronic medical record system.
• Receives and processes incoming and outgoing insurance referral requests based on department protocol.
• Collaborates with staff, patients, and providers as needed to complete requests. Complete follow-up and documentation as needed.
• Processes personal in-basket and department pool encounters in Epic in a timely and appropriate manner.
• Processes department and provider mail and faxes in a timely and appropriate manner.
• Ability to identify when patient-related issues need urgent attention and elevate to nursing or provider and/or leadership as needed.
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives.
• Participates in learning opportunities provided through the learning management system.
• Participates in departmental meetings and huddles as directed by department leadership.
• Regular, reliable, and predictable attendance is required.
• Ability to be cross trained to be able to work in the team room and check out.
• Performs other similar and related duties as required or directed.
• Ability to multi-task in a high-volume setting.

Skills

Customer service

Communication

Organization

Education

High School Diploma or GED

Tools

Epic EMR

Job description

UnitedHealth Group is seeking a Medical Secretary for Reliant Pediatrics in Worcester, MA. The role supports patient intake, scheduling, and billing, using Epic EMR to ensure accurate records and timely processing.

It requires strong customer service and basic computer skills, with a Monday–Friday 7:45AM–5:15PM shift and a 40-hour workweek. This position offers competitive pay, comprehensive benefits, and opportunities for professional growth within a values-driven healthcare organization.