Medical Receptionist – Family Practice (Epic & Front Desk)

Mercy Health System; United States; On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Tuition/reimbursement

Employee discounts

Job summary

Mercyhealth is seeking a qualified hospital receptionist to manage front-desk operations, greet visitors, and coordinate patient appointments. You will perform Epic EMR registrations, verify demographics, collect payments, and ensure accurate documentation while upholding patient privacy and service standards across the health system.

Daily tasks include handling calls, routing messages, and supporting lobby operations with a focus on timely, courteous service and compliance with organizational

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Basic keyboarding and medical terminology knowledge helpful.

Responsibilities

• Answer incoming telephone calls, determine caller purpose, and forward to proper staff.
• Welcome on-site visitors and announce to appropriate personnel.
• Manage mail, supplies, faxes, and receptionist duties; maintain lobby areas.
• Schedule patient appointments and perform EMR registration in Epic; update demographics.
• Collect co-payments and post payments in Epic; handle cashiering per policy.
• Assist patients with MyChart activation and respond to messages promptly.
• Safeguard patient privacy and confidentiality per policies.

Skills

Interpersonal skills

Written communication

Customer service

Education

High School diploma or equivalent

Tools

Epic

Job description

Mercyhealth is seeking a qualified hospital receptionist to manage front-desk operations, greet visitors, and coordinate patient appointments. You will perform Epic EMR registrations, verify demographics, collect payments, and ensure accurate documentation while upholding patient privacy and service standards across the health system.

Daily tasks include handling calls, routing messages, and supporting lobby operations with a focus on timely, courteous service and compliance with organizational