Medical Receptionist & Epic Scheduling Champion

Mercyhealth Wisconsin and Illinois; Harlem Township (IL); Presencial; USD 23.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Descripción de la vacante

Mercyhealth Wisconsin and Illinois is hiring for a clerical receptionist role focused on front-desk duties, patient scheduling, and Epic EMR registration checks. The position supports telephone reception, visitor management, and office operations, ensuring HIPAA compliance and accurate patient data entry.

The candidate will handle payments, MyChart assistance, and daily cash reconciliation, while maintaining a welcoming, organized lobby and delivering high-quality patient experience across

Formación

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.

Responsabilidades

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Orders, receives, and maintains office supplies.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed.
• Schedules patient appointments
• Responsible for EMR Electronic Medical Records registration check-in processes in Epic.
• Loads, verifies and updates patient demographics.
• Scans, loads and verifies insurance coverage.
• Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
• Reviews all Alerts in Epic and refers patient to a PFC when necessary.
• Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.
• Provides patient with an estimated self-pay obligation when appropriate.
• Performs cashiering functions online payment posting within Epic.
• Processes payments and deposits by adhering to the systems Cash Handling Policy.
• Completes daily closing report and balances their individual cash drawer at the end of each day.
• Performs petty cash count in and out daily and records appropriately.
• Assist patients with MyChart signup and activation.
• Replies to MyChart messages in a timely manner, closing messages when complete.
• Safeguards patient privacy and confidentiality per MHS policies.
• Preps Routes daily for upcoming appointments for frontline registration.
• Reviews daily work queues and corrects identified patient registration errors.
• Utilizes Epic waitlists based on provider preference.
• Reviews and updates no-shows and cancellations for the day

Conocimientos

Keyboard skills

Medical terminology

Interpersonal skills

Written communication

Epic software

Educación

High school diploma

Herramientas

Epic

Descripción del empleo

Mercyhealth Wisconsin and Illinois is hiring for a clerical receptionist role focused on front-desk duties, patient scheduling, and Epic EMR registration checks. The position supports telephone reception, visitor management, and office operations, ensuring HIPAA compliance and accurate patient data entry.

The candidate will handle payments, MyChart assistance, and daily cash reconciliation, while maintaining a welcoming, organized lobby and delivering high-quality patient experience across