Genetics Clinic Front Desk & Epic Registration Pro

Mercy Health Corporation; Rockford (IL); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Parental leave

Tuition reimbursement

Employee Discounts

On-Demand Pay

Job summary

Mercyhealth is seeking a Front Desk/Reception role to answer calls, route messages, and assist with Epic scheduling and registration. The position supports patient access, billing, and front-desk operations across Mercyhealth facilities.

Ideal candidates have a high school diploma and reception experience, with strong interpersonal and communication skills. Flexible hours may be required during peak times.

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Basic knowledge of Epic preferred.
• Good interpersonal and written communication skills.
• Basic knowledge of keyboard skills and medical terminology preferred.
• May be required to work flexible hours and overtime during peak hours.

Responsibilities

• Answers incoming telephone calls and routes them to appropriate personnel.
• Retrieves messages from voice mail and forwards to relevant staff.
• Answers questions about organization and services and provides directions.
• Welcomes on-site visitors and manages visitor access.
• Maintains office supplies and routes mail.
• Performs other clerical duties as needed.
• Schedules patient appointments and handles Epic registration checks-in.

Skills

Interpersonal communication

Written communication

Epic knowledge

Medical terminology

Keyboard skills

Critical Moments of Service

Education

High school diploma

Reception experience

Job description

Mercyhealth is seeking a Front Desk/Reception role to answer calls, route messages, and assist with Epic scheduling and registration. The position supports patient access, billing, and front-desk operations across Mercyhealth facilities.

Ideal candidates have a high school diploma and reception experience, with strong interpersonal and communication skills. Flexible hours may be required during peak times.