Medical Receptionist

Discovery Behavioral Health; Torrance (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Discovery Behavioral Health is seeking a Medical Receptionist to be the first point of contact, greeting patients, answering calls, and coordinating scheduling in a on-site Torrance clinic.

This role requires friendly, professional communication, light insurance verification, and ability to manage front desk operations; a degree preferred and EMR experience preferred.

Qualifications

• Associate or bachelor's degree preferred.
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Responsibilities

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances

Skills

Greeting patients

Scheduling appointments

Answering calls

Education

Associate or Bachelor's degree preferred

Tools

Electronic medical records systems

Job description

Position Summary

The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.

Essential Job Functions

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances

Knowledge, Education, & Experience

• Associate or bachelor's degree preferred
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Employment Status: Full time

Schedule: Monday-Friday 8:30-5:00 pm

Work Location: On Site - Torrance, CA

Compensation: Pay Range: $21-25/hr.