Medical Receptionist - West LA

Anew Era TMS; Los Angeles (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Anew Era TMS in West LA is seeking a Medical Receptionist to serve as the initial point of contact for patients and visitors. You will manage front desk operations, greet patients, schedule appointments, and answer calls, ensuring a smooth patient experience.

The role requires strong customer service, familiarity with EMR systems, and comfort with insurance verification and copay collection. This is an on-site, full-time position with a 8:30am–5pm schedule.

Qualifications

• Associate or bachelor's degree preferred.
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Responsibilities

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances

Skills

Customer service

Phone etiquette

Scheduling

Education

Associate degree preferred

Tools

EMR systems

Job description

Position Summary:

The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.

Essential Job Functions

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances

Knowledge, Education, & Experience

• Associate or bachelor’s degree preferred
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Employment Status: Full Time
Schedule: M-F, 8:30am-5pm
Work Location: On Site - West LA
Compensation: Pay Range: $21-25/hr.