Medical Receptionist

Discovery Behavioral Health; Laguna Hills (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Discovery Behavioral Health is seeking a Medical Receptionist to serve as the first contact for patients, handling front desk operations, scheduling, and telephone inquiries in a on-site Laguna Hills, CA setting.

The role emphasizes professionalism, accurate patient data handling, and courteous communication, with experience in behavioral health and EMR systems preferred. Full-time schedule Monday–Friday 8:30-5:00, wage $21–$23 per hour, with insurance and pre-employment processes in place.

Qualifications

• Associate or bachelor’s degree preferred.
• Behavioral or psychiatric office experience preferred.
• Experience with electronic medical records systems preferred.

Responsibilities

• Greet patients professionally in person and on the phone.
• Answer patient calls and voicemails in a friendly, prompt manner.
• Confirm follow-up appointments and send reminder information as needed.
• Optimize provider schedules and patient satisfaction with efficient scheduling.
• Anticipate patient anxieties and answer questions to comfort and reassure them.
• Notify providers of patient arrivals.
• Update patient records and verify insurance per protocols.

Skills

Customer service

Scheduling

Communication skills

Multitasking

Phone etiquette

Education

Associate or bachelor’s degree

Tools

Electronic medical records (EMR) systems

Job description

Job Description:

At Anew Era TMS & Psychiatry, our team of dedicated psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists offers customized, comprehensive care designed around your needs. We provide a range of options, including in-person and online therapy, medication management, and advanced interventional treatments like transcranial magnetic stimulation (TMS) therapy, ketamine, and esketamine—all delivered in a safe and compassionate environment. With access to most commercial insurance plans, we make quality mental health care more accessible, helping you uncover the right path to wellness.

Position Summary:

The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.

Essential Job Functions:

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances

Knowledge, Education, & Experience:

• Associate or bachelor’s degree preferred
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Employment Status: Full Time
Schedule: Monday-Friday 8:30-5:00pm
Work Location: On Site - Laguna Hills, CA
Compensation: Pay Range: $21-23/hr.

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.