Medical Receptionist

Anew Era TMS; Torrance (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Anew Era TMS is seeking a Medical Receptionist in Torrance, CA to be the first point of contact for patients in a healthcare setting.

You will greet patients, handle calls, verify insurance, schedule appointments, and manage front desk operations on site, with a focus on accurate records and patient service.

Qualifications

• Front desk experience in healthcare preferred.
• Experience with electronic medical records systems preferred.
• Strong communication and organizational skills.

Responsibilities

• Greeting patients professionally both in person and on the phone.
• Answering patient calls and voicemails in a friendly prompt manner.
• Confirming patient follow up appointments and sending reminder information.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Comforting patients by anticipating anxieties and answering questions.
• Notifying providers of patient arrivals.
• Updating patient records and following protocols for insurance verification.
• Collecting patient copays and scheduling follow up appointments.
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances.

Skills

Greeting patients

Phone courtesy

Appointment scheduling

Patient communication

Record updating

Education

Associate or Bachelor’s degree preferred

Tools

EMR systems

Job description

Position Summary:

The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.

Essential Job Functions:

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances

Knowledge, Education, & Experience:

• Associate or bachelor’s degree preferred
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Employment Status: Full time
Schedule: Monday-Friday 8:30-5:00 pm
Work Location: On Site - Torrance, CA
Compensation: Pay Range: $21-25/hr.