Medical Receptionist

Discovery Behavioral Health; Laguna Woods (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Discovery Behavioral Health is seeking a Medical Receptionist to serve as the first point of contact for patients in a on-site Laguna Hills, CA setting. You will handle front desk operations, greet patients, schedule appointments, and answer calls in a patient-friendly manner.

The role requires strong communication, front office experience, and familiarity with EMR systems. Work hours are Monday–Friday, 8:30–5:00, with eligibility for pay in the $21–$23/hour range.

Qualifications

• Associate or bachelor's degree preferred.
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Responsibilities

• Greet patients professionally in person and on the phone.
• Answer patient calls and voicemails promptly.
• Confirm follow-up appointments and send reminders.
• Optimize provider schedules and patient satisfaction with scheduling.

Job description

Position Summary

The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.

Position Summary

The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.

Essential Job Functions

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances

Knowledge, Education, & Experience

• Associate or bachelor's degree preferred
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Employment Status: Full Time

Schedule: Monday-Friday 8:30-5:00pm

Work Location: On Site - Laguna Hills, CA

Compensation: Pay Range: $21-23/hr.