Medical Office Administrative Coordinator

C340 UMass Memorial Medical Group, Inc.; United States; On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in the United States is seeking an administrative professional to support patient scheduling, registration, and coordination across inpatient and outpatient services.

The role requires a high school diploma (or equivalent), 2 years in a medical office, proficiency with Microsoft Office and EHR systems, and strong organizational and communication skills. This is a day-shift, full-time position with a possible signing bonus and competitive pay.

Qualifications

• Required: High School diploma or equivalent.
• Required: 2 years of experience in a medical office or healthcare setting.
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
• Strong organizational, communication, and customer service skills.
• Ability to maintain confidentiality of patient and organizational information.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
• Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
• Assists with new patient intake, including collecting demographic and insurance information.
• Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
• Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
• Greets visitors and patients, provides information, and ensures a professional experience.
• Transcribes medical reports, proofs for grammar/spelling, and prepares standard letters/forms.
• Maintains patient charts and HIPAA-compliant documentation.
• Arranges internal/external meetings, travel, and educational program coordination as needed.
• Collects patient copayments, processes payments, and handles on-site charge entry.
• Prepares routine paperwork, maintains confidential files, and monitors office supplies.

Skills

Microsoft Office Suite

Electronic Health Record (EHR)

Organizational skills

Communication skills

Customer service

Confidentiality

Multitasking

Education

High School diploma or equivalent

Medical secretary/medical assistant program (preferred)

Tools

Electronic health record (EHR) systems

Job description

UMass Memorial Health in the United States is seeking an administrative professional to support patient scheduling, registration, and coordination across inpatient and outpatient services.

The role requires a high school diploma (or equivalent), 2 years in a medical office, proficiency with Microsoft Office and EHR systems, and strong organizational and communication skills. This is a day-shift, full-time position with a possible signing bonus and competitive pay.